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Shipping & Returns

Shipping Policy

Shipping Policy

Thank you for visiting our art website! We aim to provide a smooth and hassle-free shopping experience, including prompt and reliable shipping services. Please read our shipping policy carefully to understand how we handle the shipping of your artwork within New Zealand.

  1. Shipping Methods and Timeframes: We offer shipping services through reputable carriers to ensure the safe delivery of your art. The estimated delivery timeframes are as follows:

    • Metropolitan Areas: 2-5 business days

    • Rural Areas: 5-7 business days

  2. Shipping Charges: Free shipping

  3. Packaging and Handling: We take great care in packaging and handling your artwork to ensure it arrives in excellent condition. Each artwork is carefully wrapped, secured, and protected with appropriate packaging materials to minimize the risk of damage during transit.

  4. Order Processing Time: Once your order is placed and payment is successfully processed, we will begin processing your order within 1-2 business days. This includes carefully preparing your artwork for shipment and arranging the necessary shipping details.

  5. Order Tracking: For your convenience, we provide order tracking information. Once your order is shipped, you will receive a shipping confirmation email containing a tracking number and instructions on how to track your package.

  6. Shipping Restrictions: Please note that certain artworks may have specific shipping restrictions due to their size, weight, or fragility. If any shipping restrictions apply to your selected artwork, they will be clearly mentioned on the product page.

  7. International Shipping: Currently, we only offer shipping within New Zealand. We apologize for any inconvenience caused and hope to expand our shipping services to international destinations in the future.

  8. Delivery Issues: In the rare event of a delay or issue with the delivery of your artwork, please contact us. We will do our best to resolve any problems and keep you updated on the status of your shipment.

Please note that this shipping policy is subject to change without prior notice. Any updates or modifications will be communicated to our customers through our website or via email.

If you have any further questions or require assistance, please don't hesitate to reach out to our customer support team.

Thank you for choosing our art website! We appreciate your support and hope you enjoy your shopping experience with us.

Return & Exchange Policy

Return Policy

At our art website, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your artwork, we offer a straightforward return policy to ensure a smooth and hassle-free return process. Please carefully review our return policy outlined below:

  1. Eligibility for Returns: We accept returns within 14 days from the date of delivery. To be eligible for a return, the artwork must be in its original condition, undamaged, and in the original packaging. Please ensure that any certificates of authenticity or documentation provided with the artwork are also included in the return.

  2. Initiation of Return: To initiate a return, please contact us within the specified 14-day return period. Provide them with your order details and the reason for the return. Our customer support team will guide you through the return process and provide you with any necessary instructions.

  3. Return Shipping: The cost of return shipping will be the responsibility of the customer unless the return is due to a mistake on our part, such as receiving the wrong artwork or a damaged item. We recommend using a reputable shipping service with tracking and insurance to ensure the safe return of the artwork.

  4. Inspection and Refund: Once we receive the returned artwork and verify that it is in its original condition, undamaged, and meets the return eligibility criteria, we will process your refund. The refund will be issued using the original payment method, excluding any shipping charges.

  5. Non-Returnable Items: Please note that certain items are non-returnable, including custom commissioned artworks, personalized or made-to-order pieces, and any artwork that has been altered or damaged after delivery.

  6. Damaged or Defective Artwork: In the unlikely event that you receive a damaged or defective artwork, please contact our customer support team immediately. We will arrange for a return or replacement, and cover any associated shipping costs.

  7. Refunds for Gift Purchases: If the artwork was purchased as a gift, the refund will be issued to the original purchaser using the original payment method.

  8. Communication and Updates: Throughout the return process, we will maintain open communication with you and provide updates on the status of your return and refund.

Please note that our return policy may be subject to change without prior notice. Any updates or modifications will be communicated to our customers through our website or via email.

If you have any further questions or require assistance regarding our return policy, please don't hesitate to reach out to our customer support team.

Thank you for choosing our art website! We value your satisfaction and appreciate your support.

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